A kitchen or bathroom remodel is a major renovation project for many home owners. Often times this is one of the biggest expenses they make when renovating their home. Home owners do not want their kitchen or bathroom to end up becoming a nightmare instead of a dream come true.
With that in mind, they take time to consider the company that will be breaking, restructuring, and redesigning their kitchen or bath. Many home owners conduct thorough research to find interior designers and kitchen and bath remodeling companies to interview for their project. Usually this research turns into three to five companies they would like to work with and some questions they would like answered to narrow their decision.
We've done marketing in this industry for over a decade and below are five questions we hear prospects ask kitchen and bath remodeling companies over and over again.
Top 5 Questions Prospects Ask Before Hiring a Kitchen and Bath Remodeler
1. Can you provide some samples, past projects you have completed, and provide client references?
This is the best way to gauge someone’s work and capability. By looking at the remodeling projects that they have undertaken in the past, prospects develop a clear idea about the companies expertise and skills. As the interior designer or remodeling company you need to be prepared to have projects that best showcase your work and also relate to the type of project the prospect is looking to develop.
2. Do you have a license and required insurance?
Most prospects are only satisfied with a remodeling company or interior designer if the answer to this question is yes. A true professional will always have a copy of these documents readily available for the prospect’s satisfaction.
3. What is your estimated bid and time frame for the completion of the project?
It is a crucial question many prospects have and especially pertinent for their given project. Based on your requirements, design process, and overall project details, you should provide an estimated time frame for the completion of the project along with a price quotation for the job. The more clear and detailed you are here the more comfortable the prospect will feel about selecting your company.
4. What are the fixtures/materials you will use and where will you be purchasing them?
Prospects want to know about your suppliers so they can have a clear idea about the quality of the materials that will be used on their project. Many prospects have heard horror stories about substandard materials being used on projects in order to meet the project budget at the cost of quality and durability. As the designer/kitchen and bath remodeler you must ensure that the prospects understand you will not sacrifice quality.
5. What type of contract will they be signing with your company?
A remodeling deal cannot just be done through a simple handshake. You need to have a legally binding contract to ensure the quality and timely completion of the job. Regardless of the friendly nature and cordial relation with the prospect, you need to have a signed legal contract with every detail mentioned explicitly in the document.
These are the five questions we hear over and over again, and as an interior designer and kitchen and bath remodeling company you need to be prepared to answer these questions to the best of your ability to put the prospects mind at ease. For more information get in touch with one of our professionals to help you prepare for a prospect meeting or schedule a strategy session to see how we can best be of assistance.